KPI are directly linked to the overall goals of the
organization
KPI are measurements that define and track specific
business goals and objectives
Importance :
1. Business Performance : by using KPI we can understand
how a business is performing
2. Operational Changes : it helps to make operational
changes to address performance issues
3. Employees Performance : employee’s focus on the tasks
that are critical to achieving the organizational objectives
4.
Effective Business Issue : KPIs can also give early warnings on potential business issues
Steps to develop a KPI :
1. First Step : Set
Goals
2. Second Step : Track
Changes
3. Third Step : Identify
critical success factors
4. Fourth Step : Use
factors to create KPI
5.
Fifth Step : Monitor the KPI
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